FAQ's

What is the Time Out box?

The Time Out box is a premium organic tea and book subscription box. Each month we personally curate a themed collection of items to inspire to slow things a bit and really enjoy more not busy times in your life. 

What if I already read the book in the Time Out box?

We strive to include only newly released books, but if by some chance it's one you already picked up, you can gift your copy to a friend while still enjoying the other items in your box.

What is the Not Busy Tea box?

The Not Busy Tea box in a monthly subscription service. Each month we personally curate 3-4 blends of amazing, organic loose leaf teas to inspire you slow things down a bit each day. 

Can I order just one box instead of a subscription?

Yes! When you can select a "One time purchase" at checkout. Your box will shipped out with the next scheduled subscription box shipping date.

When and how are the boxes shipped?

We ship via Canada Post on or around the 7th of each month. Depending on the shipping option you choose, you should receive your subscription box in a week or so. If there is a significant change to this date for a particular month we will notify you via email.

When and how is my tea &/or tea subscription shipped?

If you select "One time purchase" at checkout, your tea will be sent out via Canada Post within 2 business days.

If you choose the "Subscribe & Save" option, your first order (your subscription) will start on the next scheduled subscription box shipping date.

We ship via Canada Post on or around the 7th of each month. Depending on the shipping option you choose, you should receive your tea in a week or so. If there is a significant change to this date for a particular month we will notify you via email.

Cut off dates for monthly boxes and other subscriptions:

In order to receive the current month box or tea subscription you must subscribe by the 6th.

When will I be billed for my monthly subscriptions (tea and/or boxes)?

If you pushed the "Subscribe & Save" button when checking out, you will be billed once you sign up and on the same day in each subsequent month. If you order on the 11th, you will be charged on the 11th of each month. If you made a one time purchase, you will only pay once and that is at the time of your purchase.

Can I cancel my monthly subscription(s)?

Yes, only after your first Time Out Box and your second Tea Box or Organic Loose Tea Subscription. This only applies if you pushed "Subscribe & Save" when purchasing. Please note you do not have an ongoing subscription if you selected the option "One time purchase" at checkout.

The Manage Subscriptions page is where you can view and manage all your subscription orders.

Is there anything I can do besides cancelling my subscription?

Yes, absolutely! You have the option of skipping your next delivery and future charges. For example, if you’re going on vacation you can choose to skip that month's delivery. This feature only works if you have an ongoing monthly subscription. It does not work on prepaid subscriptions or if you just made a one time purchase.

The Manage Subscriptions page is where you can view and manage all your subscription orders.

What is your refund policy?

Any shipped items are not eligible for a refund or return as they contain consumable goods (tea, books, etc.). You can login to your account and cancel or suspend your subscription after receiving your first (or second) box. We take time to carefully curate both boxes to ensure the best customer experience. If you are not happy at anytime or one of your products was broken or damaged in shipping please let us know.

Do you ship outside of Canada?

Yes! We do ship to the United States.