FAQ's
What is Not Busy Co.?
Not Busy Co. is a Canadian small business that creates curated gift boxes designed for rest, reading, and slowing down. Each box is thoughtfully assembled to help you unplug and enjoy quiet moments at home.
What comes in a Not Busy Co. box?
Each box includes a curated selection of items such as:
- A book or reading-related item
- Tea or a cozy treat
- A thoughtful lifestyle or self-care item
Contents vary by theme and season. Items are intentionally selected to create a calm, relaxing experience.
Is this a subscription or a one-time purchase?
Both options are available.
You can:
- Purchase a one-time box
- Subscribe for recurring deliveries
- Send a box as a gift
There is no long-term commitment required.
Can I skip or cancel my subscription?
Yes. You can skip, pause, or cancel your subscription at any time before your next billing date through your account.
When do boxes ship?
Boxes ship once per month.
Exact shipping timelines are listed on each product page. Once your order ships, you will receive tracking information by email.
Do you ship outside of Canada?
At this time, Not Busy Co. ships within Canada only.
If international shipping becomes available, updates will be posted on the website and sent to subscribers.
How do I track my order?
Once your order ships, you will receive a tracking email. If you don’t see it, check your spam folder or contact us and we’ll help right away.
Can I send a box as a gift?
Yes. Boxes can be shipped directly to the recipient.
You can include a gift note at checkout, and no pricing information is included in the package.
What is your return and refund policy?
Due to the curated nature of our boxes:
- All sales are final once shipped
- If an item arrives damaged or incorrect, contact us within 7 days
- We will arrange a replacement or resolution where appropriate
Are the food items allergy-friendly?
Some items may contain or be produced in facilities that handle common allergens.
If you have allergies or sensitivities, please contact us before ordering so we can advise you.
What payment methods do you accept?
We accept major credit cards and secure payments through Shopify.
How can I contact Not Busy Co.?
You can reach us at: hello@notbusyco.com
We respond as quickly as possible during business hours.
Who is Not Busy Co. for?
Not Busy Co. is for people who enjoy reading, quiet evenings, and slowing down. If you love thoughtful details, cozy moments, and intentional living, you’ll feel right at home here.