FAQ's
What is Not Busy Co.?
Not Busy Co. is a Canadian small business creating curated book and puzzle subscription boxes designed to pull you out of your day and into something else. Each box is built as a complete, immersive experience.
What comes in a Not Busy Co. box?
Each box includes a carefully selected combination of:
- A book or 1000-piece puzzle
- Premium tea
- Indulgent treats
- Thoughtful extras that work together
Contents vary by month. Nothing random. Nothing extra. Everything earns its place.
Is this a subscription or a one-time purchase?
Both options are available.
- Purchase a one-time box or multi-box set
- Subscribe for ongoing deliveries
- Send a box as a gift
How do subscriptions work?
Subscriptions renew automatically based on the option you choose.
Monthly subscriptions include a 2-box minimum (two payments). After that, you can continue, skip, or cancel anytime before your next billing date.
What is the 3-Month Subscription (3 Boxes)?
The 3-Month Subscription delivers one box per month for three months and is billed every three months.
It also includes a 2-payment minimum. After that, you can continue, skip, or cancel anytime before your next billing date.
Can I skip or cancel my subscription?
Yes. After the initial 2-payment minimum, you can skip, pause, or cancel your subscription at any time before your next billing date through your account.
When do boxes ship?
Boxes ship once per month.
Order by the 18th to receive that month’s box. Orders placed after the 18th will ship the following month. Tracking information is sent once your order ships.
Do you ship outside of Canada?
At this time, Not Busy Co. ships within Canada only.
If international shipping becomes available, updates will be posted on the website.
How do I track my order?
Once your order ships, you will receive a tracking email. If you don’t see it, check your spam folder or contact us through the form and we’ll help right away.
Can I send a box as a gift?
Yes. Boxes can be shipped directly to the recipient.
You can include a gift note at checkout, and no pricing information is included in the package.
What is your return and refund policy?
Due to the curated nature of our boxes:
- All sales are final once shipped
- If your order arrives damaged, please contact us within 7 days
- We will assist with the shipping insurance claim process where applicable
Are the food items allergy-friendly?
Some items may contain or be produced in facilities that handle common allergens.
If you have allergies or sensitivities, please contact us before ordering through the form so we can advise you.
What payment methods do you accept?
We accept major credit cards and secure payments through Shopify.
How can I contact Not Busy Co.?
You can reach us through our contact form.
We respond as quickly as possible during business hours.
Who is Not Busy Co. for?
Not Busy Co. is for people who still feel the pull — and follow it. If you like getting absorbed in a book, pulled into a puzzle, or stepping into something that holds your attention completely, you’ll feel at home here.