FAQ's

Can I see customer reviews?
Yes! Reviews are visible right on our product pages.

How long do I have to subscribe for?
You choose the term up front — monthly, multi-month, or gift subscriptions. No surprises, no recurring charges beyond what you select.

What’s included in each box?
Every Retreat includes premium loose-leaf teas sourced from certified organic farms, delicious treats, a custom bookmark, and a hand-designed sticker. Depending on your choice, you’ll also receive a carefully chosen puzzle or a hand-picked book (or both).

What is the Reader’s Retreat?
A monthly subscription box featuring one (or two) unforgettable books, teas, treats, a custom bookmark, and a themed sticker — everything you need for a cozy reading escape.

What is the Puzzler’s Retreat?
A monthly subscription box featuring a thoughtfully selected 1000-piece adult puzzle, teas, treats, a custom bookmark, and a sticker — designed to help you slow down and recharge. You can also add a book for the ultimate retreat.

Can I send a Retreat as a gift?
Yes! Every box can be purchased as a gift, complete with tissue-wrapped items, a custom bookmark, and a personalized card with your note inside.

What if I already read the book in my Reader’s Retreat?
We choose books that are immersive, highly rated, and never repeated. On the rare chance you’ve already read it, you can pass it on to a friend while still enjoying the teas, treats, and extras.

Do you offer one-time boxes?
Yes. In addition to subscriptions, you can order single boxes as a one-time purchase — perfect to try a Retreat before subscribing or to send a stand-alone gift.

Shipping

When do boxes ship?
All Retreat boxes ship monthly via Canada Post Expedited Parcel, on or around the 20th of each month.

What is the order deadline?
Order by the 19th of the month to receive that month’s box. Orders placed after the 19th will start with the following month’s box.

How much is shipping?
We share shipping costs with you by offering flat-rate, expedited, insured shipping across Canadian provinces. Shipping is calculated at checkout based on your region.

Do you ship outside Canada?
At this time, we only ship within Canadian provinces.

What if I need to skip a box?
No problem. Use the “Contact Us” page before your next billing date, and we’ll adjust your subscription to skip that month.

What is your refund policy?
Because our boxes include consumable goods (tea, treats, books), they are not eligible for return or refund once shipped. If an item arrives damaged or you’re unhappy with your box, please reach out — we’ll make it right.